Privacy Policy

1. Introduction

Welcome to MakaziHub ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

MakaziHub is committed to protecting your personal information and being transparent about our data practices. This policy applies to all users of our Platform, including property owners, agents, buyers, renters, and visitors.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Register an Account: Name, email address, phone number, location, and user ID.
• List a Property: Property details, address, images, pricing, and documents.
• Make a Transaction: Payment information, transaction history, and references.
• Contact Us: Name, email, phone number, and message content.
• Subscribe to Newsletters: Email address.
• Complete a Profile: Bio, profile picture, and preferences.

2.2 Information Automatically Collected

When you use our Platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device model.
• Usage Data: Pages visited, time spent, search queries, and interactions.
• Location Data: Approximate location based on IP address or precise location if you grant permission.
• Cookies: Small text files stored on your device to enhance user experience.

2.3 Information from Third Parties

• Social Media: If you log in via social media, we may receive your public profile information.
• Payment Processors: Payment confirmation details but not full payment card data.
• Verification Services: Information from identity verification services (when applicable).

3. How We Use Your Information

We use your information for the following purposes:

• Account Management: Create and manage your account, provide customer support.
• Service Delivery: Enable property listings, searches, bookings, and transactions.
• Communication: Send you service updates, promotional offers, and important notifications.
• Verification: Verify property ownership, agent credentials, and user identity.
• Analytics: Improve our Platform, understand user behavior, and optimize features.
• Security: Monitor activity, prevent fraud, and protect against unauthorized access.
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We share information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 With Service Providers

We share information with trusted third-party service providers who help us operate our Platform:

• Hosting Providers: For storing and delivering our Platform.
• Payment Processors: For processing transactions securely.
• Email Service Providers: For sending communications.
• Analytics Providers: For analyzing usage patterns.

4.3 With Other Users

• Property Listings: Your property details are visible to all Platform users.
• Messages: Your profile information may be visible when you communicate with other users.
• Transactions: Transaction-related information is shared with involved parties.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government regulation.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Platform.

5.1 Types of Cookies We Use

5.2 Your Cookie Choices

• You can manage cookie preferences in your browser settings.
• Blocking cookies may affect some Platform features.
• We do not respond to "Do Not Track" signals at this time.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
• Access Control: Access to data is restricted to authorized personnel only.
• Secure Storage: Data is stored on secure servers with regular security audits.
• Incident Response: We have procedures to respond to security incidents promptly.

7. Data Retention

• We retain your personal data for as long as your account is active.
• Property listings and transaction records are retained for legal and business purposes.
• You may request deletion of your account and personal data at any time.
• We may retain certain data for legal compliance, fraud prevention, or dispute resolution.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

How to Exercise Your Rights: Contact us at info@makazihub.co.tz with your request.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to Policy

• We may update this Privacy Policy from time to time.
• We will notify users of significant changes via email or Platform notification.
• The date of the latest revision is displayed at the top of this policy.
• Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@makazihub.co.tz
• Phone: +255 793 944 166
• Address: Morogoro, Tanzania